At hyderabadmart.com, we aim to ensure a smooth and transparent shopping experience for all our customers. Please review our Refund and Return Policy below:
1. General Products
- Returns are accepted within 3 days of delivery.
- Items must be unused, undamaged, and in their original packaging with all tags attached.
- To request a return, contact us within 3 days of receiving your order with your order number and reason for return.
- Once your return is approved, we will provide instructions for returning the item.
- After inspection, if the item meets our return criteria, a refund will be processed to your original payment method within 7 business days.
2. Fresh Produce (Fruits, Vegetables, etc.)
- Returns for fresh produce must be requested within 12 hours of delivery.
- Returns are only accepted for items that are damaged, spoiled, or not as described at the time of delivery.
- Please provide photos of the issue when requesting a return.
- Approved returns will be eligible for a full refund or replacement, as per your preference.
3. Non-Returnable Items
- Certain products, such as perishable goods (except as noted above), personalized items, and items marked as “non-returnable,” are not eligible for return or refund.
4. Refund Processing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 7 business days to your original payment method.
5. How to Initiate a Return
- To start a return or refund request, please contact us at [email: admin@hyderabadmart.com / whatsapp @ +92318312494] with your order details and a description of the issue.
We value your trust and strive to resolve all concerns promptly and fairly. Thank you for shopping at hyderabadmart.com!