Returns & Refunds policy

Refund Policy for Hyderabadmart.com

At Hyderabadmart.com, we strive to provide the best quality groceries and customer service to our valued clients in Hyderabad (Sindh) and Kotri City. Please review our refund policy carefully to understand your rights and responsibilities.

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### 1. Eligibility for Refunds

- Grocery Items (Non-Perishable):

Refunds or replacements are eligible within 3 days of delivery if the product is damaged, expired, or incorrect. The item must be unopened, in its original packaging, and accompanied by a valid receipt/proof of purchase.

- Fresh Produce (Fruits, Vegetables, etc.):

Fresh items must be checked at the time of delivery or use. Report quality issues immediately (within 24 hours of delivery) with clear photos/videos of the product. Refunds/replacements will be processed only if the item is spoiled, rotten, or unusable.

- Manufacturer-Warranted Products:

Products with company-specific warranties (e.g., packaged foods, electronics) must be claimed directly through the manufacturer’s platform. Hyderabadmart.com does not handle third-party warranties but will assist with proof of purchase if required.

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### 2. Non-Refundable Items

- Perishable items (fruits, vegetables, dairy, meat) after 24 hours of delivery.

- Products damaged due to customer mishandling or improper storage.

- Items returned without original packaging or proof of purchase.

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### 3. How to Request a Refund

1. Contact our support team within the specified timeframe via:

- Email: [hyderabadmart01@gmail.com)

- Phone: [0318-3127494]

- WhatsApp: [0318-3127494]

2. Provide your order ID, product details, and evidence (photos/videos) of the issue.

3. Our team will verify the claim and initiate a refund/replacement within 24 hours.

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### 4. Refund Methods

- Approved refunds will be credited to your original payment method.

- Replacements will be delivered free of charge to your registered address.

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### 5. Quality Assurance

We thoroughly check all items before dispatch. However, due to the nature of fresh produce, minor variations in quality/weight may occur and are not eligible for refunds.

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### 6. Policy Updates

Hyderabadmart.com reserves the right to modify this policy. Changes will be updated on this page. .

Last Updated: [12-02-2025]

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This policy ensures transparency and trust while safeguarding both our customers and business. Thank you for choosing Hyderabadmart.com! 🛒